• Placing an order at the web shop of By Pia’s Oy (”BYPIAS”) does not require registration with the Customer Register. BYPIAS collects only the required data to implement your order. 

• In connection with an order or otherwise, a customer can register with BYPIAS Customer Register, in connection with which the customer agrees to include his/her personal data in BYPIAS Customer Register. This simplifies processing customer’s further orders and allows the customer to follow his/her orders made after registration. 

• The customer can also register to the BYPIAS VIP Customer Register by expressly providing his/her consent to receive newsletters and information on offers to their email. The customer thereby agrees that BYPIAS collects the necessary contact information to the VIP Customer Register.  

• When using the web service or web shop as well as when registering with BYPIAS Customer Registers you agree to

  • Use the web service and web shop in accordance with these General Terms & Conditions; 

• • Approve the General Terms & Conditions and the Privacy Policy of BYPIAS; 

• • Observe express diligence and caution when using the web shop; 

• • Provide truthful information about you and update your information when necessary; 

• • Obtain the consent of your guardian if you are under 18 year’s old; 

• • Keep your username and password secret, and not to give them to third parties and 

• • Immediately inform BYPIAS in the event your username and/or password have come into the knowledge of a third party, in which case BYPIAS reserves the right to immediately remove your username and password from use. 

• You can easily place orders to our web shop 24 hours per day. Products are ordered by placing them in the shopping cart. Follow the instructions provided by the web shop in order to complete your order. The order confirmation page shows the aggregate payable amount inclusive all taxes and delivery costs. 

• A binding sales contract becomes valid when BYPIAS has sent you an order confirmation by email. Thereafter BYPIAS does not have the right to change the terms applicable to your order. 

• A consumer has the right to, partly or fully, cancel the order prior to its delivery by email, letter or telephone. Delivery has taken place when the consumer has received the ordered products or a notification confirming that the ordered products can be collected from the post office. 

• BYPIAS and the customer keep contact either by using email or telephone. Our Customer Service is happy to help our customers on weekdays between 9 a.m. and 1 p.m. (GMT +2) in all inquiries as well as in all matters relating to orders. Our Customer Service telephone number is +358 50 361 4232. You can also contact our Customer Service by email at info@bypias.com. 

• When ordering within the EU all prices in our webshop include value added tax (VAT 25,5%). Offer prices have been marked clearly and separately per product. If you are ordering from outside of the EU you are responsible for any duties, taxes, or customs charges that may apply to your order. These charges are determined by your local customs authorities and vary from country to country. 

• We reserve the right to cancel an order on the basis of clear errors in pricing. In the event that a product does not have pricing information, the price has been set to EUR 0.00 or the price clearly deviates from its correct price (e.g. EUR 150.00 price has been set to EUR 15.00), the customer should have understood that the pricing information contains an error. 

• BYPIAS delivers products to Finland, the EU, Norway and UK. Delivery times vary between different countries.  

• The postage fee depends on the country you are ordering from: 

• • Pick-up from stores in Finland: Free 

• • Delivery to Finland: starting 4,50€ 

• • Delivery to EU countries: starting 9,90€ 

• • Delivery to UK, Norway: 29,90€  

• By ordering from BYPIAS you accept that the product you have ordered might be made just for you in our cooperation atelier. We at BYPIAS are committed to minimize our production's impact on the environment. This is why a large portion of our products are made to order for our customers. This way we avoid excess stock and textile waste. 

• • In the event a product delivery requires an order from our cooperation ateliers, the estimated delivery time is 2-5 weeks. All custom-made products as well as sizes in excess of XXL require a separate order from our cooperation ateliers. 

• Upon receipt of your order, we will inform you whether the desired product is in stock, sold out or whether it needs to be ordered from our cooperation ateliers. The product page in our web shop contains further information in the event the delivery time is estimated to be much longer than provided in the sections above. We will also inform on the product page, if the product is sold out, has limited availability, or if for reasons beyond our control, the delivery will be prolonged. We are not able to respond to continuous interim inquiries on the delivery time or completion of the products. 

• In the event a product delivery is required per a certain date, such request must be informed in connection with the order. We will use our best endeavours to fulfil such request, if possible. 

• BYPIAS is not responsible for any damages or delays which are due to force majeure or similar reasons beyond its control which it could not have reasonably predicted or the consequences of which could not be avoided. Force majeure and similar reasons consists of, but is not limited to the following: import and exports bans, industrial actions, sick leave of personnel, authority decisions, equipment or personnel related problems of cooperation ateliers, delays in fabric deliveries, disruptions in transportation, war, natural disasters, or any other similar reason. In the event the force majeure or similar reason continues for more than three months, both the consumer and BYPIAS have the right to cancel the order/agreement without any damage or other consequences. 

4. Payment terms  

Payment can be done with ShopPay, Paytrail and Klarna. 

5. Product Change and Return 

• It is important for us that you are satisfied with your order. If the product does not meet your expectations, you can, within 14 days from its receipt by mail, return it by following the Product Return Instructions you have received with your package. If you are returning your package from Finland, please follow the return instructions for Finnish customers.  

• The Product Return Instructions are part of these General Terms and Conditions. Observe these Instructions as well the instructions received in connection with your product, in the event you wish to change or return your product.  

• You are required to notify of product returns and changes by using the Product Return Form received in connection with the product delivery, attach the completed Product Return Form to the postal package together with the returned products and follow, in addition to these instructions, any additional instructions received in connection with your product delivery. Inform our Customer Service always about product returns and changes by either sending an email to info@bypias.com or by telephone +358 50 361 4232 on weekdays between 9 a.m. and 1 p.m. (GMT+2).  

• In the event the product has been damaged during transportation, please observe the Product Return Instructions carefully. 

• The customer is responsible for the payment of the return. Customers in Finland using standard delivery methods provided by Matkahuolto or Posti can return their products free of charge when using our shipping contract codes provided to you when following the Return instructions. 

• • The customer is obligated to keep any receipts regarding a return delivery saved until we have received the product at our warehouse. 

• We do not refund custom fees for orders outside of EU. 

• The online store offers campaigns whose benefits are available by fulfilling the conditions specified for the campaign. If you return products so that the total value of the order falls below the minimum amount defined by the campaign, the discount or campaign benefit will be cancelled. In such cases, the customer must also return any gift received or any benefit gained through the discount. If the gift or the benefit obtained through the discount is not returned, the company has the right to charge its value from the customer. If the benefit concerns free shipping, the shipping costs will be deducted from the product refund.

6. Reclamation and Complaints 

• It is the obligation of the customer to, forthwith after the receipt of the delivered package, carefully inspect its contents, the condition and amount of the products.  

• In the event that a wrong product or a wrong amount of products have been delivered to you or in case your product is defective please contact immediately our Customer service by either sending an email to info@bypias.com or by telephone +358 50 361 4232 on weekdays between 9 a.m. and 1 p.m. (GMT+2). Or if you are located in Finland, please follow the return instructions here. 

• The seller of the product is responsible for any defects in the product in accordance with applicable consumer protections laws. The 14-day time limit mentioned above does not limit the right of customer to make claims on the basis of product defects.  

• A product is defective e.g. when it is torn or otherwise damaged. A product is not considered to be defective on the basis of normal wear and tear nor if the product has been damaged or has shrunk, because it has not been used and washed in accordance with given instructions. The surface of knitted garments may get frizzed or otherwise uneven, which is part of their natural wear and tear.  
   

• A defective product should be returned in accordance with the Product Return Instructions. After the receipt of the said defective product BYPIAS will either change the product or refund the price of the product.